FAQ

🚚 Shipping and Delivery
Q: How can I track my order?
A: Once your order has shipped, you will receive an email containing your tracking number. You can use this number on our "Track Order" page to view the latest updates. Alternatively, you can log in to your account, go to the "My Orders" section, and click directly on the tracking number to check its status.

Q: How long will it take to receive my order?
A: We process all orders within 3–7 business days. For customers in the United States, shipping typically takes 7–15 business days. You will receive a tracking number via email as soon as your package ships.

Q: Do you offer free shipping?
A: We offer free shipping on all orders over $79! For orders under $79, a small standard shipping fee applies at checkout.

Q: Where can I track my package?
A: You can easily track your order on our "Order Tracking" page using your order number and email address, or by using the tracking number provided in your shipping confirmation email.

👟 Sizing and Comfort
Q: How do I choose the right size?
A: Our shoes generally have a standard fit. We recommend ordering your usual size. If you are between sizes or have wider feet, we suggest choosing the larger size for maximum comfort.

Q: Are these shoes suitable for people with foot pain or bunions?
A: Absolutely. Our footwear is specifically designed with a wide toe box and cushioned support to accommodate common issues such as bunions, plantar fasciitis, and swelling, ensuring all-day comfort. Q: Can I remove the insoles to use my own orthotic inserts?
A: Yes, most of our models feature removable insoles, making it easy to replace them with your own custom orthotic inserts.

🔄 Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you are not 100% satisfied with the fit or comfort, you can return the product within 30 days of delivery.

Q: How do I start a return or exchange?
A: Simply contact our customer service team at **service@firesiy.com** with your order number. We will guide you through the process and provide return instructions.

🛡️ Security and Payments
Q: Is it safe to shop on your website?
A: Yes. Our payment system is 100% secure and encrypted. We use industry-standard SSL security protocols to ensure maximum protection for your personal data and payment information.

Q: Which payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express) and PayPal to offer you greater convenience and buyer protection.