Shipping Policy
Last updated: October 25, 2025
Welcome to Mavelles. We are committed to ensuring that every pair of shoes is carefully packed and delivered in perfect condition. Please review our shipping policy below for details on processing times, shipping options, and estimated delivery times.
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1. Order Processing Times
All orders are processed within 1–3 business days of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email containing your tracking number.
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2. Shipping Zones
We currently ship to all U.S. states, including Alaska and Hawaii.
We also offer international shipping to select countries. Please contact our customer service team for further details if your location is not listed at checkout.
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3. Shipping Methods and Delivery Times
We partner with reliable carriers such as **UPS, FedEx, and USPS** to ensure safe delivery.
Standard Shipping (USA): 7–15 business days
Expedited Shipping (USA): 5–7 business days
International Shipping: 12–20 business days (depending on location)
Please note that delivery times may vary due to factors such as weather conditions, customs procedures, or carrier delays.
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4. Shipping Costs
Free standard shipping on all U.S. orders over $89
Orders under $89: $8.99 shipping fee
Expedited and international shipping costs are calculated at checkout.
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5. Order Tracking
Once your order has shipped, you will receive a tracking link via email. You can track your package directly via that link or by visiting the "Track My Order" page on our website.
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6. Lost or damaged packages
If your package is delayed, lost, or arrives damaged, please contact us at [service@mavelles.com] within 7 days of delivery.
We will work with our couriers to resolve the issue and ensure you receive the product or a suitable replacement.
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7. Customs and duties (International orders)
For international customers: please note that import duties, taxes, and customs fees may apply depending on your country's regulations. These costs are the customer's responsibility and are not included in our shipping rates.
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8. Questions
For any questions regarding your order or shipping, please contact our customer service team at:
📩 [service@mavelles.com]