Return policy

At Mavelles, we are committed to providing our customers with a seamless and satisfying shopping experience. If, for any reason, your order does not meet your expectations, our team is here to assist you. Please review the return procedures and policies outlined below for detailed information on how we can help resolve any issues.

Common reasons for returns and their solutions

1. Defective items or quality issues
   -If the item is defective or has manufacturing flaws, we will replace it free of charge.
   Fit issues / Incorrect size or color
   -Items can be returned or exchanged, but you are responsible for the return shipping costs.
   Change of mind / Item no longer wanted
   -Items can be returned or exchanged, but you are responsible for the return shipping costs.
   Incorrect or missing item
   -If you received the wrong item or an item is missing, you can return it at no cost, or we can send you a replacement free of charge.
   Shipping damage
   -If the package arrives damaged, we will send a replacement free of charge.
   Incorrect shipping information
   -Please carefully check your shipping details before placing your order. If you notice an error, contact us immediately so we can help you make the necessary corrections.
   Other issues
   -For any other matter, please contact us directly: we will work with you to resolve the issue.

How to return your order

If you need to return all or part of your order, please follow the steps below:

Contact us: Send an email to service@mavelles.com within 30 days of receiving your order to request a return. Please include your order number and the reason for the return.
Return approval and address: Our customer service team will confirm acceptance of the return and provide the correct shipping address. (Note: If we do not receive the package within 14 days of approval, the return will be canceled.)
Return preparation: Carefully package the items in their original packaging, including all accessories and any accompanying items.
Return shipping: Send the package to the indicated address and provide the tracking number to our customer service team.
Refund procedure: Once the returned items are received and inspected, we will process the refund within 7 days using the original payment method.

Non-returnable items

The following products are not eligible for return:

Pre-orders.
Items that have been used or are no longer in their original condition.

Products damaged upon arrival

If the item you received is damaged, please follow this procedure:

Document the damage: take clear photos of the damaged item on a flat surface, ensuring the defect and the label are clearly visible.
Contact us: send the photos and a description of the issue to service@mavelles.com within 7 days of receiving your order.
Replacement or refund: we will send a replacement item free of charge. Should the replacement item also prove to be defective, we will issue a full refund.

Additional Information

1. Contact us: For any questions or assistance requests, please email service@mavelles.com. Our team is available seven days a week and will respond as soon as possible.

   Return process: All returns must be approved in advance by our customer service team. Returns sent without prior approval will not be accepted.

   Thank you for choosing mavelles! We appreciate your trust and are committed to ensuring your complete satisfaction with your purchase.