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FAQ
Can I return my order?
Yes. If you are not satisfied with your order, please contact our customer service team first. This generally allows us to process your request more quickly.
Where is my order?
In most cases, orders are delivered within the indicated timeframe. Should any delay occur, you can check the status of your order by sending an email to customer service.
When will my order arrive?
We strive to ship every order as quickly as possible. During periods of high demand, delivery times may occasionally be longer.
Not satisfied with your order?
Not satisfied with your order? Before opening a dispute on your PayPal portal, please contact service@mavelles.com with "DISPUTE" in the subject line and explain what happened.
These emails will be handled with the highest priority and resolve your problem faster than a complaint on the PayPal portal!
These emails will be handled with the highest priority and resolve your problem faster than a complaint on the PayPal portal!
Where can I find my tracking number?
You can track your package using your order number and email address on the tracking page.
Why isn't the tracking code showing any information?
Tracking information will be available once your package reaches the carrier. Please note that delays may occur and it might take a little longer for the information to be linked to your order.